On receiving an application for additional support or targeted provision, the trustees refer to guidelines within our financial policies and governing document to ensure a consistent and fair response to requests for support. When deciding whether a family is eligible for support, the following criteria will be followed:
- The organisation ascertains whether people are eligible for support from existing bereavement organisations first.
- If they can get support elsewhere, then they will be signposted to other organisations (that tend to be national and better resourced / have more funding)
- The organisation will offer help if the person is not eligible for support due to circumstance of death or location they live in.
- If a family requires more than the usual offer of packs and signposting, then a team of core members will discuss specific circumstances and decide if the organisation has funds / if the situation requires it /and what best to offer under the circumstances to ensure the family are supported.